We appreciate you trying to help out a friend, but sorry that won't work.
We do not allow account recovery on behalf of another player.
Recovering an account for a friend would be sharing private details about the account that would be a threat to the security of that friends account. This would also mean that the account could be shared among players, which is against the Terms of Use.
If you have a friend that is looking to recover their account, please tell them to write us a Help Ticket!