Why can't I see my old Help Tickets?

Help tickets that were previously created through our old Help System will no longer be accessible.We do have access to these tickets if the...

Where did my Help Tickets go?

Ticket History is tied to your device, this means if you or someone else logs in to your account from a different device, they will not be a...

How do I troubleshoot an issue?

The majority of issues you may encounter in game are temporary visual issues, where an item may not display correctly, or a count may take a...

Why did all my Showcase items disappear?

First of all, don't panic, all of your items are still there!You are likely encountering a temporary visual issue that our developers are aw...

Where is the Sound?

You may have noticed that there are no sounds/background music for PIMD! Our game does not have any sounds or music. On the bright side, thi...

How do I report a bug?

If you believe you have encountered a unique bug, please first try our basic troubleshooting steps to see if it resolves the issue. You can ...

How do I report an outage?

If the game is down for everyone, or we have detected an issue impacting everyone's game play, we will put out a Help Centre Announcement th...

Why is my game running slowly?

What is going on?During our busiest times of year, like Black Friday, Valentines Day and Fourth of July,  you may notice that actions i...