How do I delete my account on iOS?

How do I delete my account?If you wish to proceed with a request to delete your account data, follow the below steps:STEP 1 - Tap SettingsST...

How do I log out on Android?

To log out you must first add a recovery method to your account. You can do this by going to Settings > Account  and add an ATA...

How do video ads work?

Video ads are a great and easy way to earn Prize Tokens for the Prize Spinner!Video ads are provided by ad providers and are subject to what...

How can I change the Language?

At moment, we can only provide service in English!While we may be able to offer player support via automated translation services, our game ...

Can I take a Username from another player?

You can only take a username from another player if that player is deemed inactive! We have an automated system in place that takes into con...

How do I login?

To login, you must first disconnect your device from any existing accounts!If you are unsure how to do this check out the "How do I log out?...

How do I delete my account on Android?

How do I delete my account?If you wish to proceed with a request to delete your account data, submit a ticket from the account you would lik...

How do I recover my account?

Attempt to Log InIf you need to log back into an account you can do so  by tapping Log In on the  New Account screen and...

Can I recover my Friend's account?

We appreciate you trying to help out a friend, but sorry that won't work.We do not allow account recovery on behalf of another player.Recove...

How do I setup and use Apple ID login?

Setting up and linking Apple ID to your PIMD AccountSTEP 1 - From the PIMD home screen, tap on the "gear" looking icon at the top left corne...

Why was I Banned?

Keeping the PIMD community a safe and welcoming space for everyone is extremely important to us.Accounts that violate our Terms of Use will ...

How do I change my Username?

Your username is one of the best ways to express yourself!All new accounts have one free name change. After the first name change, all addit...

How do I setup an ATA ID?

Setting up an ATA ID with a PasswordSTEP 1 - From the PIMD home screen, tap on the "gear" looking icon at the top left corner of your screen...

Where can I find your Privacy Policy?

You can find it by tapping here!

How do I log out on iOS?

To log out you must first add a recovery method to your account. You can do this by going to Settings > Account  and add an ATA...

How do I setup a Facebook Link?

Setting up a Facebook Link is quick and makes it super easy to log back into your account!STEP 1 - Login to the Facebook account you wish to...

What are the Terms and Conditions?

Terms and Conditions are essentially the game's rules. In general, any behavior that breaks the law, purposefully abuses the game's mechanic...

How do I enable video ads?

The first thing to check are your Party in my Dorm settings to ensure they are all turned on and properly set. In your Preferences tab, turn...

How do I give feedback or suggestions?

We are always excited to hear feedback or suggestions from our PIMD players, as that is where the best ideas come from!We have a number of d...

Why are my ads not rewarding?

If you’re receiving 0 Prize Tokens while watching Video Ads in the Spinner, it means that you have reached a daily limit. A new prompt has b...

How can I protect my Privacy in-game?

We recommend that you don't disclose or share your personal or sensitive information in-game with other players. While we certainly want eve...

How do I get rewards from Single City?

For ATA DAY 2023 we have a new Cross Over Event that is running from September 22, 2023 until October 6 2023!Getting Started1. Download Sing...

How do I get Rewards from Witch Arcana?

PLEASE NOTE THIS EVENT ENDED MAY 11TH 2023The following details are if you are curious about the details of previous Cross-Over Events.Gett...

What is 2 Factor Authentication?

Our new 2-factor authentication system provides increased security for you and your account!What is it?We are introducing a new two-factor a...

How Can I Set up 2-Factor Authentication?

How can I set this up?Please Note: This has only been released to a few Android players at the moment, so if you do not have access to 2 Fac...