Where are the items I purchased?

In the majority of cases purchase transactions will land in your account instantly and not be delayed.Basic TroubleshootingIn rare cases, yo...

What do I do if I think I was double charged?

Your first step is to contact your financial institution/credit card company to confirm that they have record of the double charge. If ...

Why can't I make a purchase?

Your purchasing may not be working either because you've previously charged back or disputed a purchase, or there is an issue with your paym...

How can I see the Price in my Local Currency on the Web Store?

By default the Web Store reflects the price in USD. When you select an item to purchase it will first ask you to select a payment method, on...

How can I find my receipts on iOS?

Apple StoreSTEP 1 - Open the App Store application.STEP 2 - Tap on your App Store Account display picture at the top right corner.STEP 3 - T...

How can I find my receipts on Android?

 Google Play StoreON MOBILESTEP 1 - Open the Google Play Store app on your device.STEP 2 - Tap on your profile icon on the top right co...

How do I report a Bug?

If you believe you have encountered a unique bug, please first try our basic troubleshooting steps to see if it resolves the issue. You can ...

How do I report an Outage?

If the game is down for everyone, or we have detected an issue impacting everyone's game play, we will put out a Help Centre Announcement th...