Sorry you are having to deal with any frustration here, we know dealing with double charges is really annoying.

PLEASE NOTE: If you believe it was an accidental double purchase, and you got the items twice, please do NOT use the additional items, or we will be limited in how we can assist.

Your first step is to contact your financial institution/credit card company to confirm that they have record of the double charge.

 

If you are using a credit card for your purchases, certain merchants may authorize a charge to your account when you place your order. A second pending transaction may appear as well, which usually means that the financial institution has set your funds on hold until the transaction settles.

 

We would advise that you wait for your credit card statement to be finalized and verify that the second transaction wasn't applied to your account (this typically takes a day).

 

After reviewing your credit card or bank statement to confirm you have been double charged, you'll need to contact the payment operator, Google or Apple.

We are limited in terms of providing refunds with purchases made in the PIMD game application.

 

These transactions and payments are processed and handled by the app stores. If you have been double charged, you will need to contact your respective app store's support team to inquire about getting refunded for the additional charge.

 

Apple will occasionally batch your receipts to prevent the number of receipts/bills they have to send you. This sometimes means a purchase you made will not generate a receipt immediately, but instead the charge will show up on your next receipt which could be days later. Please double check your receipts if you think you’ve been double charged on Apple as this is the common cause for confusion.

 

https://support.google.com/googleplay/gethelp

 

https://support.apple.com/en-ca/HT204084