If you see a player who is violating our Terms of Use, and you don't believe it has been addressed, please report them.
Please note Private Messages, Ally Chat messages, and Clan Chat messages, are not monitored and are not eligible for report and review. Should you receive unwanted Private Messages please Block the player.
Should you need to report a player, there are four ways to do so.
#1. Reporting a player via their profile
- Tap onto a player's profile, and scroll all the way down to the bottom. You should see a "Privacy" section, and here you'll find the "Report" button. Tap on this button, and confirm that you'd like to continue with your report!
- You'll then see a pop-up where you can explain your reason for reporting a player, or you can select a default option from the list provided.
- Once you're ready to submit your report, tap the "Send" button on the top right-hand corner. You'll know that your report has been successfully submitted as you'll see a confirmation pop-up.
#2. Reporting a player in World Chat/Walls
- Tap and hold on a player's message or Wall Post, and you'll see a pop-up screen appear so that you can report the player.
- Tap on the "Yes" button, and you report will be successfully submitted.
#3. Sending us a Help-Ticket
Finally, in the case of a severe offence, or one where you believe action has not already been taken, you can send us a help-ticket, and we will review the situation to take action where necessary.
Before opening a ticket, please be sure you have the following details:
- Username of the player you are reporting
- The violation
- Where it happened within the game
- When it happened within the game
The more information we have about the situation, the better!
#4. Contact a Moderator
Our moderator team are an amazing group of volunteers that are regularly active to help keep KaW safe.
You can recognize a moderator by their Green Name in public chats. They are dedicated folks that monitor public chats to ensure everyone is having a good time and stays safe.
If you see a moderator feel free to say Hi, and if there is something you feel needs to be address feel free to let them know and they'll do what they can!