Our new 2-factor authentication system provides increased security for you and your account!

What is it?
We are introducing a new two-factor authentication system to help secure your accounts!

Why did you make it?
🔒 Improved account security!
✍️ Extra protection against password sharing
🔨 Cut down on account selling and buying
🤖 Another win in the fight against bot accounts
Overall, you can expect more security measures against evil-doers and ne'er-do-wells!

How does it work?
👉 If you're logging into, setting up, or changing a new ATA ID, a verification code will be sent to your e-mail address. You will need to enter this code into the PIMD app to fully set up your new ATA ID!
👉 If you're using a new device or the ATA ID has been changed, you will need to enter a verification code that is sent to the ATA ID email before you can access the account again. This will prove that you're the correct owner!
👉 Once you send this verification code and enter it, that device will be remembered for the next 30 days! That means no more verification codes for 30 days!

When will it be live?
We're going to begin slowly rolling this out starting July 12! It will be gradually released to all players but for now, we want to take our time to make sure it functions as intended and there are no hiccups!

Frequently Asked Questions

Why are you doing this?
Increased security measures! Two-factor authentication provides improved account security for all of our players, and it's easy!

Why is this not showing on my account yet?
We're doing a gradual rollout to make sure there are no unwelcome bugs or issues! If you aren't seeing it yet, it should be active for you in the next few days.

Also note that you should really only be seeing this if you're creating a new account, logging back into an existing account, or setting a new ATA ID!

Note: This 2FA system will remember the device you log into for 30 days! During that time, you will not need to send a verification code if you're logging into the same device.

What do I do if I lose access to my email/I used a fake email?
Send our team a message through the Help section! We can help get you sorted. 

I used the same email multiple times! Will this affect me?
You can use the same email 5 times!

For those of you that didn't know, lost emails (Gmail most importantly) support the use of adding a '+' to your email. This creates a second email but used the same inbox!

Example:
community@athinkingape.com
community+account1@athinkingape.com
community+account2@athinkingape.com

All those emails are unique but will use the same community@athinkingape.com inbox.

If you do this, these different emails can be used to verify your account with 2-factor authentication. Remember though, a max of 5! 

How many times do I have to do this!?
Once every 30 days on LOGIN!  Our system will remember the device that you logged in with so you won't need to send a new code every time you log in. 

I put in the incorrect code and I'm locked out!?
We can help with that too! Message us through a Help ticket.

If I make changes to my ATA ID in KaW, will this affect the one I have registered in PIMD/KoH/Single City/Witch Arcana?
Yes, this will effectively change ALL of them to your new ATA ID.

I have a question that isn't covered here!
Send us a message with any other questions you might have and we'll speak with you further from there!