Silencing someone means disabling their ability to send messages in all global chats (such as Realm Chat, Diplomacy Boards etc). Players will be Silenced if they post a message that violates Heckfire posting rules and Terms of Use. In most cases it means inappropriate, offensive, or derogatory messages, or messages that threaten other player's well being.
Silencing in Heckfire is tiered which means that repeatedly commiting offenses will lead to progressively longer duration silences.
In particularly egregious or offensive cases we might decide to Silence for 30 days straight away or disable the ability to send messages permanently. Please be aware that a Permanent Silence will also disable Private Messaging and Clan Chat. It is possible for a Permanent Silence to result in an account ban after the case is reviewed.
If you were Silenced and would like to have it reviewed it, you can do so by sending a message through a help ticket. However, some Silences are not open for Appeal.