When players break the rules, instead of removing them from the game immediately, we usually provide a warning and Mute/Silence their account. For certain rule breaks we will move directly to the Disabling of an account.

 

Below are the different offences that ARE silenceable. 

Please note, it's not possible to make a list of everything that could possibly be silenceable, so judgement calls will be made by Community Managers where necessary.

In-Game Content

• Discrimination or hatred towards individuals or groups due to ethnicity, nationality, gender identity, sexual orientation, or disability
• Sexually harassing or explicit content
• Threats of physical violence or abuse
• Encouraging or promoting self-harm
• Exposing personally identifiable information of another player
• Impersonating a member of the development team
• Swearing or intentionally bypassing the chat filter

If you come across any of the above behaviour through public in-game channels please reach out to us by either tapping on the message and choosing the Report option, or by using the Help feature found in the in-game Extras section.

Note: Clan Chat and Mail Messages are considered private and are not actively moderated. However in extreme cases we reserve the right to take action on content that is reported to us.

Forum Content
The following rules also apply to our community forums.

• DO keep posts appropriate and respectful. Insults, harassment, vulgar content, and the like is not permitted.
• DO keep posts related to the topic at hand.
• DO create engaging and constructive forum threads and posts.
• DO help others and share your knowledge.
• DO NOT spam, bump, or otherwise flood the forum with posts or threads.
• DO NOT use the forums as a means of contacting support. See here for details on how to contact our support team.
• DO NOT use the forums as a means of disputing a moderator or support team action.
• DO NOT share or publicly post personal information of others.
• DO NOT impersonate our development or moderation teams.
• DO NOT use the forums as a place to report, expose, or call out other players. If you believe a player to be in violation of our Terms of Use or Code of Conduct please report them to us directly.

Code of Conduct / Terms of Use
To review our most up to date versions of the Terms of Use and Code of Conduct please visit:
kingdomsofheckfire.com/codeofconduct.html
kingdomsofheckfire.com/tou.html

The best guideline is: