IMPORTANT: we can't take action for in-game actions such as battles (attacks, zeroing, monster sniping, etc), as it's part of the game mechanics.

Keeping Kindoms of Heckfire a safe and welcoming space for everyone is extremely important to us!
 
If you see a player who is violating our Terms of Use or Code of Conduct, and you don't believe it has been addressed, please report them.
 
Please note Private Messages are not monitored and are not eligible for report and review. Should you receive unwanted Private Messages of Gift Messages please Block the player.

To block a player: 
  1. Go their Profile Page, scroll down until you see the Block button.
  2. Tap on the Block button to block the player.
OR
  1. Tap on their Profile Picture/ avatar or message in Realm Chat.
  2. Tap the Block button that appears.

Methods for Reporting a Player

#1. Reporting a player for Realm Chat/ Diplomacy Board Posts

Tap and hold on a player's Realm Chat message or Diplomacy Board post, and you'll see a pop-up screen appear so that you can report the player.

#2. Sending us a Help-Ticket

In the case of a severe offence, or one where you believe action has not already been taken, you can send us a help ticket, and we will review the situation to take action where necessary.
 
Before opening a ticket, please be sure you have the following details:
  • Username of the player you are reporting
  • The violation
  • Where it happened within the game
  • When it happened within the game
The more information we have about the situation, the better!