How do I sign up?
In-Game just head to the Store and tap Plans!
PLEASE NOTE: There is an issue on Android Devices that occurs when you use a different Device Keyboard than your Local Language/Currency. In this case, you may see the incorrect Currency symbol when viewing Subscriptions In-App.
If you tap the Buy button, the Google Play Purchase will reflect the accurate Currency Symbol and you will be charged the correct amount. Sorry for any confusion while we look into this!
Prices in the above screenshot are Canadian (CAD).
What Should I know About OLD Subscriptions After NEW Subscriptions Launch?
Will my Old Cash/Drop Subscriptions automatically cancel?
Old Cash/Drop Subscriptions have been removed from the Store and they will automatically cancel on May 1st, 2023.
For both Android and iOS:
Old Cash/Drop Subscriptions will continue to the end of their Billing Cycle, and not renew. If you subscribed to a NEW Booster Subscription Plan during this time, the benefits will continue to stack until the Subscription runs out.
I have days remaining on my VIP Lounge/ Cash Subscription/ Drop Subscription, can I purchase the new Subscription?
Yes! We don't want folks to miss out on additional days they have paid for, but we DO want y'all to try out the benefits of the new package! This means you can have both old and new plans at the same time and the benefits will stack additively.
What do you mean "Stack Additively"?
Stacking of Cash and Drop bonuses is Additive not Multiplicative this means if you have a 25% and a 50% bonus it would be Original Amount + (Original amount X 0.25) + (Original amount X 0.5) = Total Stacked Amount
Prize Tokens will also stack a bit differently, but essentially work out to earning 100 Prize Tokens per ad if you have both VIP lounge and the Gold Subscription.
When you receive Hourly Prize Tokens, there is a similar effect of about 5X the original expected tokens. (Example: When you earn 25 Hourly Prize tokens you will see "25+100", which equals "125 Prize Tokens" total).
I have both the VIP Lounge and the New Subscription, but when I watch ads it says I will only get X Prize Tokens?
Right now, the old VIP Lounge pop-up will still show up before watching ads. But as we said, the effects will stack, so you the number of tokens you see on the "You Earned" screen will be the accurate number.
I've subscribed to a NEW Booster Plan, but I can't open two boxes, pet capsules, or feed two pets?
If you are subscribed and don't see these options it means you need to Update your App.
If you are still having trouble after this please write in a help ticket!
What Should I know About Managing Subscriptions on Android?
Can I subscribe for more than one month at once?
Yes! You have a few options.
1. Renew Monthly
2. Renew Quarterly (every 3 months) - In Game Only!
3. Renew Yearly for the BIGGEST discount! - Web Only!
What is an Upgrade and how does it work?
An upgrade is when you subscribe to a plan that is higher than your current plan, like Bronze --> Silver or Silver --> Gold. On Android, Upgrades happen immediately and your billing date remains the same. This means the charge you see will be less than the normal monthly charge, as Android will only charge you the difference between what you spent, and cost of an upgrade for the remaining days in this billing cycle.
To Upgrade follow these steps:
1. Tap on Shop
2. Tap on the Plans Tab
3. Tap "More Benefits" for the new plan you'd like.
5. Tap Buy for the Monthly or Quarterly option of the new plan
6. A pop up will advise you when the new plan takes effect.
7. Tap OK
8. Select your Payment Method and your are done!
What is a Cross-Grade and how does it work?
A Cross-Grade is when you change your subscription renewal period from Monthly to Quarterly in-app. Please note that when you Cross-Grade from Monthly to Quarterly, Google will only charge you the difference between the days used your current package and the cost to Cross-Grade for the days remaining in a 3 month period. Your originally billing cycle date will remain the same, but won't renew until the new plan expires.
To Cross-Grade follow these steps:
1. Tap on Shop
2. Tap on the Plans Tab
3. Tap "More Benefits" for the plan in question.
4. You will see Manage on your current plan and Buy on the Quarterly plan.
5. Tap Buy for the Quarterly plan
6. A pop up will advise you when the new plan takes effect (at the end of the current plan)
7. Tap OK
8. Select your Payment Method and your are done!
To see this in-game:
1. Tap your Avatar
2. Scroll down to Temporary Bonuses
3. Tap View All
4. Tap a specific bonus to see how much time is left.
How do I un-subscribe?
Unsubscribing will prevent the subscription from renewing at the next purchase cycle date. It will not pro-rate the subscription to your day of cancellation.
To unsubscribe:
1. Go to the Plans Tab of the Shop
2. Tap More Benefits on your current plan.
3. Tap the Manage button.
4. Tap Cancel Subscription on the bottom right.
5. Tap Cancel
6. Select No Thanks
7. Select a reason for cancelling
8. Tap Continue.
9. Tap Cancel Subscription
This is currently a limitation on Android that the currency symbol is tied to the Device Keyboard you are using, so if you are in India, but have a English (US) keyboard, you would see $ instead of ₹.
The numbers on the price are still accurate, and when you tap Buy you will see the correct currency symbol. Thanks for your patience while we work on this one.
I tapped Manage but I don't see my PIMD subscription?
You likely have multiple Google Play Accounts on the same device, and the subscription is on a different one.
To change Google Play Accounts:
3. Select the relevant Google Play Account.
4. Tap Payments and Subscriptions.
5. Tap Subscriptions
6. Tap your PIMD Subscritpion and you can cancel, pause or renew!