How do I sign up?

In-Game just head to the Store and tap Plans!

steps  

Prices in the above screenshot are Canadian (CAD).

What Should I know About OLD Subscriptions After NEW Subscriptions Launch?

Will my Old Cash/Drop Subscriptions automatically cancel?
The Old Cash/Drop Subscriptions have been removed from the Store and they will automatically cancel on May 1st, 2023.

For both Android and iOS:
Old Cash/Drop Subscriptions will continue to the end of their Billing Cycle, and not renew. If you subscribed to a NEW Booster Subscription Plan during this time, the benefits will continue to stack until the Subscription runs out.

I still have days remaining on my VIP Lounge/ Cash Subscription/ Drop Subscription, can I purchase the new Subscription?
Yes! We don't want folks to miss out on additional days they have paid for, but we DO want y'all to try out the benefits of the new package! This means you can have both old and new plans at the same time and the benefits will stack additively.

What do you mean "Stack Additively"?
Stacking of Cash and Drop bonuses is Additive not Multiplicative this means if you have a 25% and a 50% bonus it would be Original Amount + (Original amount X 0.25) + (Original amount X 0.5) = Total Stacked Amount

Prize Tokens will also stack a bit differently, but essentially work out to earning 100 Prize Tokens per ad if you have both VIP lounge and the Gold Subscription.

When you receive Hourly Prize Tokens, there is a similar effect of about 5X the original expected tokens. (Example: When you earn 25 Hourly Prize tokens you will see "25+100", which equals "125 Prize Tokens" total).

I have both the VIP Lounge and the New Subscription, but when I watch ads it says I will only get X Prize Tokens?
Right now, the old VIP Lounge pop-up will still show up before watching ads. But as we said, the effects will stack, so you the number of tokens you see on the "You Earned" screen will be the accurate number.

I've subscribed to a NEW Booster Plan, but I can't open two boxes, pet capsules, or feed two pets?
If you are subscribed and don't see these options it means you need to Update your App.
If you are still having trouble after this please write in a help ticket!

What Should I know About Managing Subscriptions on Apple? 

Can I subscribe for more than one month at once?
Yes! You have a few options.
1. Renew Monthly
2. Renew Quarterly (every 3 months) - In Game Only!
3. Renew Yearly for the BIGGEST discount! - Web Only!


What is an Upgrade and how does it work?
An upgrade is when you subscribe to a plan that is higher than your current plan, like Bronze --> Silver or Silver --> Gold.  On iOS Upgrades happen immediately and your billing date changes immediately. This means you will be refunded an amount based on how many days of your current billing cycle are unused. And you will be charged the full cost for the Upgraded package for the new billing cycle.

To Upgrade follow these steps:
1. Tap on Shop
2. Tap on the Plans Tab
3. Tap "More Benefits" for the new plan you'd like.
5. Tap Buy for the Monthly or  Quarterly option of the new plan
6. A pop up will advise you when the new plan takes effect.
7. Tap OK 
8.  Select your Payment Method and your are done!


How do I Cross-Grade my plan from Monthly to Quarterly?
A Cross-grade is when you change your subscription renewal period from Monthly to Quarterly. Please note that when you Cross-Grade from Monthly to Quarterly, Apple will refund you the prorated amount for the remaining days in your current subscription, then charge the full amount for the Quarterly package and your billing cycle date will be updated to today.

To Cross-Grade follow these steps:
1. Tap on Shop
2. Tap on the Plans Tab
3. Tap "More Benefits" for the plan in question.
4. You will see Manage on your current plan and Buy on the Quarterly plan.
5. Tap Buy for the Quarterly plan
6. A pop up will advise you when the new plan takes effect
7. Tap OK 
8.  Select your Payment Method and your are done!

How can I check how much time I have left on my subscription?
You should have an idea how much time remains, based on the timers on the Temporary Bonuses section on your Profile Screen.

 To see this in-game:
1. Tap your Avatar
2. Scroll down to Temporary Bonuses
3. Tap View All
4. Tap a specific bonus to see how much time is left.

How do I un-subscribe?
Unsubscribing will prevent the subscription from renewing at the next purchase cycle date. It will not pro-rate the subscription to your day of cancellation.

To unsubscribe:
1. Go to the Plans Tab of the Shop
2. Tap More Benefits on your current plan.
3. Tap the Manage button.
4. Tap your PIMD Subscription.
5. Tap Cancel Subscription

Please note: If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.
 
Can I have subscriptions on multiple accounts on the same device?
Yes, but only one of them can be purchased in App on an Apple Device. The others must be purchased through the PIMD Web Store where you can have each subscription tied to a different ATA ID.
 
Apple only allows one subscription per App per Apple ID, so you could have one through Apple and the others through the PIMD Web Store!

I purchased a Subscription in-App and then tried to change it and got an error?
If this happens it means you are trying to make changes too quickly. Please restart the app and try again and you shouldn't have a problem.

I purchased a Subscription in-App, made a change to it, and then tried to change it again and got an error?
You can only have one Pending change on your subscriptions at a time. Before making the next change (upgrade/ downgrade/ crossgrade) you'll have to wait for the current subscription to run its course or cancel the current subscription.

I purchased a subscription on an Apple Device on my main and it showed up on my alt?
Apple is quirky in that they will apply the subscription to the ATA account that is currently in use on your device when the app processes the transaction at the renewal date. So if you switch between accounts alot on your Apple Device, future renewals/downgrades/cross-grades may end up on your alt. If this happens please write in a help ticket and we can help out!

Special note: As upgrades process immediately they will get assigned to whichever ATA account is currently being used to request the Upgrade.